Free Shipping Over $24.99 at TubKeeper.com
If your order is over $24.99 (pre-tax) and is shipping to countries or regions as listed below, you will qualify for free shipping.
Shipping Fee and Time
Normally, we ship out orders the next open business day (Pacific Standard Time). Once your order has shipped a confirmation will be sent to you via email along with a tracking number.
Please leave a note at check out or contact our online support if you have special delivery requests, such as extra care packing, deliver at a specific time, etc. Depending on such requests, we may charge an amount apart from the shipping cost listed below.
|United States, Hong Kong SAR, Japan, New Zealand||$3.49 per order||5-7 business days|
|Australia, Canada, France, Germany, Norway, Singapore, Sweden, United Kingdom||$4.49 per order||7-10 business days|
|Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Switzerland, Turkey||$5.49 per order||7-10 business days|
Returning an Order
Don't think your order is right for you? TubKeeper.com offers easy returns and refund within 30 days after delivery.
You may return new, unused item(s) in original packaging, with all parts, instruction guides and labels included within 30 days of delivery for a refund.
We will also pay for the return shipping costs if the return is a result of our error (an incorrect or defective item, etc.)
Returning in 3 Steps
Inform Us - Email firstname.lastname@example.org or message our online support (by clicking the chat bubble on the bottom right on TubKeeper.com) with your order number and details about the product you would like to return.
Ship Your Return - If you believe the item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, you are responsible for return shipping and may ship back the item using the carrier of your choice.
Get Your Refund - You should expect to receive your refund 5-7 business days after we receive your return item.
Some Extra Notes
1. This policy only applies to products that have been purchased on TubKeeper.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.
2. Please note that we are only able to refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different color, you will be charged for shipping your exchange.
3. The return/exchange value is determined by the last retail price of the item.
Cancelling an Order
To cancel an order, please email email@example.com or message our online support on TubKeeper.com as soon as possible.
If your order has not yet shipped, we will immediately refund your payment.
If your order has shipped, please kindly follow our Return Policy above to receive your refund.